HTML Website BuilderEffective Date: 2024
MinMark Group (“we,” “our,” or “us”) is committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data when you interact with our services across our five business units—Mineral Marketing Consultancy, Shalom Kitchenware, Sweet Shalom, Veggies on Wheels, and our Guest House.
This policy is governed by South Africa’s Protection of Personal Information Act (POPIA) and other applicable data protection laws.
1. Definitions
Personal Information: Any information that can identify you as an individual, such as your name, contact details, and identification numbers.
Data Subject: The individual to whom the personal information belongs.
Processing: Any action taken with personal information including collection, use, storage, sharing, or deletion.
2. Information We Collect
We may collect the following categories of personal information:
2.1. Personal Identification Information
Full name
Contact information (email, phone number, physical address)
ID/passport number (where required)
2.2. Demographic Information
Age, gender, and voluntarily submitted characteristics
2.3. Service & Program Participation Data
Details related to your engagement with our services, e.g., bookings, purchases, consultations, feedback
2.4. Automatically Collected Data
IP address, browser type, operating system, usage patterns, and device data when you visit our website
3. Purpose of Collecting Personal Information
We process your information for purposes such as:
Service Delivery: To operate and manage our services and business units effectively
Customer Communication: To send updates, offers, and respond to inquiries
Research and Improvement: To analyze service usage and improve our offerings
Compliance: To meet legal and regulatory obligations
Marketing: With consent, to share promotions or new offerings
4. Legal Basis for Processing
We process your personal data under one or more of the following lawful grounds:
Consent
Performance of a contract
Legal obligation
Legitimate interest, provided it does not infringe on your rights
5. Sharing and Disclosure of Personal Information
We may share your information under these conditions:
Internal Operations: Within MinMark Group for administrative and service delivery purposes
Partners and Service Providers: Under confidentiality agreements for IT, logistics, and marketing support
Legal Requirements: To comply with court orders or applicable law
Business Transitions: In the event of a merger, asset sale, or business restructuring
6. Security of Personal Information
We implement robust measures to protect your data:
Access Control
Encryption of sensitive data
Regular Monitoring for potential threats
However, no system is 100% secure, and we cannot guarantee absolute protection.
7. Your Rights as a Data Subject
Under POPIA, you have the following rights:
Access your data
Correct inaccurate data
Request deletion of unnecessary data
Object to data processing under certain conditions
Withdraw consent at any time
To exercise your rights, email us at: info@minmarkgroup.com or call +263 772 131 902.
8. Retention of Personal Information
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, it will be securely deleted or anonymized.
9. Cookies and Tracking Technologies
Our website may use cookies and other tools to enhance user experience and improve service delivery. You may disable cookies in your browser settings, but this may limit functionality.
10. Children’s Privacy
We do not knowingly collect personal data from children under 13 without verified parental consent. If you believe we have collected such data, please contact us immediately for prompt removal.
11. Cross-Border Transfers
Your personal information may be processed or stored in other countries. We ensure that such transfers are compliant with POPIA, using appropriate safeguards to protect your data.
12. Changes to This Privacy Policy
We may update this policy to reflect changes in law or our operations. Updates will be posted on our website with a revised effective date. Continued use of our services after changes indicates acceptance of the updated policy.
13. Contact Information
For questions or concerns about this Privacy Policy or how we handle your personal information, contact us at:
📧 Email: info@minmarkgroup.com
📞 Phone: +263 772 131 902
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